Effective date: 1st August 2025
Shipping Coverage
- Malaysia: Peninsular & East Malaysia.
- International: We ship to selected countries. International rates, delivery times, and import taxes vary by destination.
Processing Times
- Orders placed Mon–Fri before 12:00 PM MYT usually ship the same day or next business day.
- Orders placed after cut-off, weekends, or public holidays ship the next business day.
- Launch/sale periods: please allow an extra 1–2 business days.
Estimated Delivery Times
Domestic (Malaysia)
- Peninsular Malaysia: 1–3 business days after dispatch.
- East Malaysia: 2–5 business days after dispatch.
International
- Asia (selected destinations): ~3–7 business days after dispatch.
- Rest of world: ~5–10+ business days after dispatch.
Estimates are provided by couriers and may vary due to customs, weather, peak volumes, or remote locations.
Shipping Fees
- Domestic: Calculated at checkout based on destination and weight/size.
- International: Calculated at checkout; does not include import duties, taxes, or brokerage fees.
Customs, Duties & Taxes (International)
Orders shipped outside Malaysia may be subject to import duties/taxes (DAP—Delivered At Place). These charges are set by your country and are payable by the recipient. Carrier may contact you for KYC information before delivery.
Order Tracking
A tracking link will be sent by email when your order is dispatched. You can also check status here: Delyva Tracking (append your tracking number).
Address Changes & Failed Delivery
- Ensure your address and phone number are accurate. We cannot change the address after dispatch.
- Parcels returned due to incorrect/incomplete address will require a re-delivery fee.
- Missed delivery? Contact the courier promptly to reschedule with your tracking number.
Pre-Orders / Backorders
Unless stated otherwise, our weekly drops are ready-stock. Pre-order items will show an estimated ship date on the product page.
Colour & Sizing Note: Minor colour variance may occur due to screen settings. Sizing allows a tolerance of ±1.5 inches.
Returns
We do not accept returns or exchanges for change of mind, colour or size. Please check the colour and sizing details before you order (allow a variation of about 1–2 inches in sizing).
Defective or Wrong Items
If your item arrives defective, or we sent you the wrong item, we will replace or refund it (including reasonable return shipping) after verification.
How to Request
- Email orders@bynizu.com with your Order ID, the item name and colour, and clear photos of the defect or wrong item.
- Wait for our approval email with return instructions and the correct return address (returns without approval may be rejected).
- Pack securely and ship with a trackable service. Keep your receipt and tracking number.
Return Shipping
Nizu pays reasonable return shipping for confirmed defective or wrong items.